INTRO I don’t think I’ve ever really blogged about Poshmark before, just mentioned it a few times. Now that I’ve been on it for a few months, I feel like I’ve got to catalog my experiences and share it because when I first started, all I heard was butterflies and rainbows about this app–for all you new potential Poshers, here’s some of my (honest) thoughts.
I used to sell primarily on eBay but I transitioned to Poshmark because I had some large/heavy items that I wanted to sell (and I didn’t think a buyer would want to pay for a large, flat rate USPS box). I first fell in love with Poshmark because of this fact, alone! (Laziness [or can I call it convenience] sounds like a terrible reason but it made my life so much easier) I ordered a set of free boxes from USPS (online website) and whenever I make a sale, I wrap it nicely in tissue paper, write a small note, and then package it in a regular mailing box (FREE) with lots of tape. Buyers spend $5.95 for shipping which is priced for a 5lb Priority Mail box. Honestly, I feel like I ship a lot of lightweight items (that probably would have cost me $5 or less to ship) but wrapping it up prettily and slapping a label on is a lot less work (and its more fun) than weighing said box and figuring out packaging on your own.
(2) OTHER POSHERS (& POSHMARK PROTECTION)
In every community, there’s a bunch of bad apples. That’s a given. But in the Poshmark case, I feel like their PM doesn’t do enough to protect sellers from said bad apples. Poshmark operates somewhat similar to eBay in terms of ‘not as described/damaged’ item cases, however I feel like Poshmark is heavily on the Buyer’s side. This isn’t necessarily a bad thing (I’m a buyer too) but what has been happening to many people is that an item is sold, the buyer gets buyer’s remorse/USES the item and then files a complaint and it says it wasn’t as described/was damaged. Even if as a Seller, you have pictures and text describing the extent of the usage in your listing (or it could even be a NWT item!), Poshmark will either:
A: Let the seller keep the item AND refund both seller and buyer (full or partial refund)
B: The seller ships the item back to you AND buyer is refunded
The problem with B is that there’s no guarantee (or protection for the seller) when the Buyers ship things back in a condition totally not what was mailed to them in the first place. People who wear them once to an event and then try to get their money back, people who intentionally destroy items they purchased out of remorse, people who ship you back an item totally different than what you sold them in the first place…. Poshmark doesn’t seem to be helpful past this point, and they are notoriously slow which can be very stressful when it feels like you’ve lost out on both your item and your earnings.
Paypal is my backup source of payment–I’ve never had to escalate my issues all the way past Poshmark PM (yet, *I’m knocking on wood*), but I wonder if they would help in this event? Note on this: Poshmark guidelines are to go through the app/PM for all mediation. I also haven’t had the case in which items were damaged in transit–the Priority Mail method allows for insurance (up to $50) so hopefully, Poshmark takes the loss for us?
In terms of questions, I try to answer as many questions as possible (even if that person doesn’t purchase my items). I’ve read a bunch of dislike regarding this type of inquiries (I agree, they honestly can be kind of a hassle) because things like measurements and modeling are truthfully helpful pieces of info that can make or break how much you want to buy an item. On the flip-side, I’ve been hunting down a leather jacket that is the ONE–I found a bunch of candidates on Posh that have been gently used but no one wants to double-check the dimensions for me! Oh well. I did my best to compare it with info I find on the manufacturer’s website but I feel like there’s too much uncertainty for me to gamble on a used (no returns) purchase. I’ll just save my money and buy things like this new. A girlfriend that also Poshes says that the key is to already know your size for these sort of items, acknowledging that buying used is always a gamble.
The other side of questions are Poshers who ask you to conduct business off the app (which will save you money but will backfire on you later, DON’T DO IT ITS NOT WORTH IT) and those who send you the lowest offers ever. If something was worth $100 and I’m selling it for $60, used once, there’s no way I would ever accept $10 for an item (you’d actually only make $7 something, after Posh fees).
The third type of questions/comments isn’t something I’ve experienced myself, but I’ve seen defensive comments, lots of arguing, and some flat out, non-warranted hateful comments about everything from firm prices, closet offerings, and offers. If you don’t like something about it, just don’t buy it, right? All this negativity leaves me with such a bad taste in my mouth. D:
CLOSING STATEMENT Overall, I feel like Posh is like…a two-faced purse. The outside is shiny, HARD TO FIND, EUC, something you’ve been dying to find, and the lining has been smeared in the mud, has holes, and reeks of cigarette smoke. I haven’t made as much as other people I know (my haul has been about $600 but I read a super helpful Posh review about a girl who made $3k WOW) but I feel like it’s been a great way to rid my closet (Mari Kondo style) and still make a bit back from the things I’ve accumulated over the years. I’ve also found some no-longer-made, unicorn items that I’ve loved for a while and could never find on eBay. On the flip side, as with all online things, you’ll come into conflict at least several times during your Poshmark Closet residence (and you might not get the support you’d expect).
Do you have any positive or negative Poshmark experiences to share? Lmk in the comments~